Refund Policy

At Planet Sun Luxury Tanning & Day Spa, we are committed to providing exceptional service and high-quality products. To ensure a smooth experience for all our guests, please review our official refund and cancellation policies below.

1. Retail Products (All Sales Final) Due to strict hygiene, safety, and quality control standards, all retail product sales are strictly final. We do not accept returns, exchanges, or offer refunds on any lotions, skincare items, or other retail products under any circumstances once they have left the facility.

2. Memberships, Packages, and Services All sales on memberships, packages, and individual spa or tanning services are final. We do not offer refunds, pro-rated refunds, or credits for unused sessions, missed appointments, or partial months on any active memberships.

3. Membership Cancellation Policy We understand that circumstances change. If you need to cancel an active membership, the following terms apply:

• Notice Required: Cancellation of any membership or recurring service requires a strict 30-day written notice submitted to the salon.

• Contract Terms & Fees: Many of our VIP and standard memberships require a 12-month contract commitment. Early cancellation of a contracted membership before the 12-month term is completed may be subject to early cancellation fees, as outlined in your original membership agreement.

4. Appointment Cancellations & No-Shows When you book an appointment, we reserve that time and equipment specifically for you.

• We kindly ask for at least 24 hours' notice if you need to cancel or reschedule your session.

• Late cancellations or no-shows may result in the forfeiture of a session from your active package or a cancellation fee applied to your account.